Quotes, proofs and custom orders

Quotes

A quote is a price for the job you described. It is not an order until you accept it and we confirm we can make it. If the quantity, the artwork or the deadline changes, the price can change too, and we will tell you before we start.

How long a quote stays open: [quote validity, to confirm].

Proofs

You approve a proof before we print. For flat work that is a digital proof. For 3D pieces it is a render. An email reply that says the proof is approved is enough.

Please check names, spelling, colours and logos on that proof. Once you approve it, we print what you approved. We do not start printing while a proof is still waiting on you.

How many changes are included before we print: [number of proof revisions included, to confirm].

Payment

We invoice custom and bulk orders. Retail packs, once the shop is open, are paid at checkout. The details we still need to lock down:

• Payment methods and currencies: [payment methods and currencies, to confirm]
• Whether an advance is due before printing: [advance amount or percent, to confirm]
• When the balance is due: [balance due date, to confirm]
• GST invoice: [GST invoice details, to confirm]

Nothing is printed on a promise alone. We start production after the proof is approved and any agreed advance is in.

Refunds and cancellation

Custom printed goods are made for one order. We cannot sell them to someone else if you change your mind.

• Before printing starts, you can cancel. If design work has already been done, this may apply: [cancellation charge before printing, if any, to confirm].
• Once printing starts, the order cannot be cancelled.
• If we cause a print defect (a misprint, the wrong colour, or damage we caused before delivery), we reprint the faulty pieces or refund them. You choose which. Tell us within [days after delivery to report a defect, to confirm] and send a photo so we can see what went wrong.
• We do not refund a design you approved and later decided you do not like. The proof is the moment to change it.

Shipping delays that are outside our control, such as customs, are not a print defect. Who pays duties: [duties included or paid by the recipient, to confirm].

Artwork

You confirm that you own any logo or artwork you send, or that you have permission to use it. We will not print a third-party logo or trademark without that permission.

If we learn that a mark was sent to us without the right to print it, we can pause the order and ask you to fix it before we continue. The quote form asks you to confirm this before you send the request.

Questions

Email hello@stickercon.in and we will talk it through.